Caltienne - we've got it covered

is an independent Management Consultancy focusing on Contact Centres in the Private and Public Sectors. Our Consultants have significant experience in the people, process and technology aspects of Contact Centres both at the strategic and tactical level. We also have experience in marketing, training, knowledge management, health & safety, recruitment, performance assessment and audit.

In addition to this we have developed tools to help management assess the risks, processes and satisfaction of their employees and customers using a range of e-Survey software solutions.

We believe in developing long term relationships with our clients. Our team of Consultants are leaders in their fields and we are able to field a highly experienced and qualified consultancy team to meet the needs of our clients.

Our team are fully versed in the range of Contact centre environments from highly pressured commercial organisations to service based organisations. Our Consultant have worked with and for small, medium and blue chip clients. SME and Blue Chip companies. We have experience of Public sector Contact Centres in central and local government and the NHS and across the range of private sector organisations.

We have particular expertise in reviewing and advising Contact Centres on their performance, strategy and day-to-day management and service delivery issues.

Our Consultants client list is impressive and includes:

• Siemens Communications
• Datapoint
• Reality Group
• TISL
• ELAN Pharmaceuticals
• Greenwich, Glasgow, Rotherham and Lincoln Councils
• ASDA

If you have any comments or suggestions, please feel free to contact us.

Craig Oates
Managing Director, Caltienne Limited